Church of the Customer: It’s the little details that matter

Church of the Customer: It’s the little details that matter:

Should I be asked to “assist us in the event of an emergency,” as the flight attendants always say with some measure of gravitas — and I hope that request is never made — I’m not quite sure where to put exit door.

Personally, I’ve never figured out the utility of emergency exits at 30,000 feet…..

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