The Future of Communities Blog » Blog Archive » Planning for Incivility – Why your online community needs moderators

The Future of Communities Blog » Blog Archive » Planning for Incivility – Why your online community needs moderators:

We know from our experience that there are always going to be members who are visiting only to disrupt, argue, and complain. Most of these members only come to attack those who have differing opinions. They do it with strong language and abusive comments. They also are the first members to bring up “Freedom of Speech” and my “Constitutional Rights” as soon as a moderator steps in. When their commentaries and attacks are edited or deleted they attack the moderator and host organization rather than looking inward. Then they enlist their online friends to continue the attack on your organization. You will never please these people.

So you had better have a plan for how you deal with them

If you have Hell’s Angels move into your sports bar, and you don’t do something about it, it won’t take very long until all you have in your bar is Hell’s Angels.

of course, the Hell’s Angels love that. But did you build that place to run it for them?

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